Privacy Policy

Engage Speech Pathology Services
ABN: 43185833895

PART 1 – ABOUT THIS POLICY

1.1 Purpose

Engage Speech Pathology Services (Engage Speech) is committed to protecting the privacy of personal information we collect and hold about individuals. Engage Speech complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like Engage Speech handle your personal information (including your health information), and Speech Pathology Australia’s Code of Ethics (2010).

This Privacy Policy explains how Engage Speech manages the personal information we collect, use and disclose.

Engage Speech is a private speech pathology practice under the ownership of Eloise Wright.

PART 2 – HOW ENGAGE SPEECH HANDLES YOUR PERSONAL INFORMATION

2.1 Engage Speech’s legal obligations

In order to provide you with the health care services that you have requested, Engage Speech will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us we may not be able to provide you with the services you are seeking.

2.2 What information does Engage Speech collect?

We will only collect the information we need for the particular function or activity we are carrying out.

We collect information from you that is necessary to provide you with speech pathology services and to manage our relationship with you. The information we collect includes: your name, date of birth, address, Medicare details, health fund details, NDIS details and information about your health history and family history. We require this information to diagnose and treat you.

2.3 How does Engage Speech collect health information?

We will usually collect your health information directly from you. Sometimes, we may need to collect information about you from a third party (such as a relative or another health service provider).

2.4 How does Engage Speech use your information?

Engage Speech uses your personal information for the purpose you have given the information to us. We will use your information to provide speech pathology services to you, to manage our relationship with you and to

contact you in relation to matters concerning your care. We may also use your information for other purposes permitted under the Privacy Act 1988.

Who might we disclose your information to?

We may disclose your information to the following people:

(a) disclosure to other health professionals involved in your treatment Your personal information will generally only be used by the speech pathologist involved in your care, however on occasion your care may be provided by a number of health professionals (for example, speech pathologist, occupational

therapist and/or psychologist) working or consulting together. We may disclose your

information to these health professionals as part of the process of providing your care

and to other health professionals involved in your care.

(b) the referrer

Engage Speech will usually send a discharge summary to the referrer (i.e., your medical practitioner) following discharge from Engage Speech or at other times, as required for your care.

If you do not wish us to provide a copy of your discharge summary to the referrer you must let us know. Also, if the referrer’s details have changed, please let us know.

c) Relatives, guardian, close friends or legal representative

We may provide information about your condition to your parent, child, other relatives, close personal friends, guardians, or to a responsible person for you, unless you tell us that you do not wish us to disclose your health information to any such person.

Other uses and disclosures

In order to provide the best possible environment in which to treat you, we may also use or disclose your personal and health information where necessary for:

• activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;

• invoicing, billing and account management;

• to liaise with your health fund, NDIS, Medicare or the Department of Veteran's Affairs and where required provide information to your health fund, NDIS, Medicare or the Department of Veteran's Affairs to verify treatment provided to you;

• the purpose of sending you standard reminders, for example for appointments and follow-up care, by text message or email to the phone number or email address which you have provided to us.

(f) Other uses with your consent

With your consent we may also use your information for other purposes such as including you on a marketing mail list, or research. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. We will not disclose your personal information to any individual who is outside Australia.

2.5 Access to and correction of your health information

You have a right to access the personal and health information that we hold about you. You can also request an amendment to your personal and health information should you believe that it is inaccurate.

If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record.

Should you wish to obtain access to or request changes to your health record you can ask for our Privacy Officer (see details below) to give you more detailed information about Engage Speech’s access and correction procedure.

Please note that Engage Speech may recover reasonable costs associated with supplying this information to you.

2.6 Data Quality

Engage Speech will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up to date.

2.7 Data Security

Engage Speech will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy.

Engage Speech will destroy or permanently de-identify any of your information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided Engage Speech is not required under an Australian law or court/tribunal or otherwise to retain the information.

2.8 What to do if you have a complaint about privacy issues

If:

(a) you have questions or comments about this Privacy Policy;

(b) Engage Speech does not agree to provide you with access to your personal information; or

You can lodge a complaint with or contact our Privacy Officer on the details below. We will promptly review your complaint and provide a response to you.

2.9 How to contact us if you have a complaint about privacy issues

Privacy Officer, Engage Speech Pathology Services

By email: eloise@engagespeechpathology.com.au

PART 3 – HOW ENGAGE SPEECH HANDLES YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE

This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.engagespeechpathology.com.au. This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.

3.1 Collection

When you use our website, we do not attempt to identify you as an individual user, and we will not collect personal information about you unless you specifically provide this to us. Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:

• submit a general enquiry via our contacts page, or;

• send a written complaint or enquiry to our Privacy Officer.

When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:

• your computer address;

• your top-level name (for example, .com, .gov, .org, .au etc.);

• the date and time of your visit;

• the pages and documents you access during your visit, and

• the browser you are using.

3.2 Links to third party websites

We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.

3.3 Use and disclosure

We will use any personal information collected via our website in accordance with our privacy policy.